Something went wrong with your order? We're sorry about that, and we want to put it right. Use this form to open a case. We keep everything in one place, review your report personally and get in touch with you about the best solution.
What do we need from you?
- Your order number (for example #1234, shown in your order confirmation)
- The email address you ordered with
- What went wrong, as specifically as possible (when, at which entrance, what you saw)
- Proof, such as screenshots of an error message, a photo at the scanner or emails from the ticket shop
After sending, you'll receive a confirmation with your case number by email. Prefer to talk first? Message us on WhatsApp +31 20 5500 803 or email info@garantix.nl.