Terms of service

Garantix terms and conditions

Last updated: 13 September 2026

1. Who we are
Garantix is a trading name of X-management, located at Achtergracht 24 A, 1017 WP Amsterdam, registered with the Chamber of Commerce under number 97344036, VAT identification number NL005263597B75. You can reach us via info@garantix.nl and +31 20 5500 803 (phone/WhatsApp). In these terms we refer to ourselves as "Garantix" or "we"; we refer to the customer as "you" or "buyer".

2. What Garantix does
Garantix is an independent platform for the resale of event tickets (secondary market). We are not an official ticket seller and are not affiliated with organisers, artists, venues or primary sellers such as Ticketmaster. We use the names of events, artists and venues solely to identify the event. The prices on Garantix are resale prices; these may be higher or lower than the organiser's original price. Where known, the original price is shown on the delivered ticket.

3. Applicability
These terms apply to every order placed via www.garantix.nl. By placing an order you agree to these terms, our Returns and refund policy and our Privacy policy. The entry and house rules of the organiser and of the event venue also apply.

4. Order and agreement
An agreement is concluded as soon as your order has been paid and you have received an order confirmation from us by e-mail. We may refuse or cancel an order if a ticket is unexpectedly no longer available, if fraud is suspected or in the event of an obvious pricing error; in that case we refund the full amount within 10 working days. Always check the event, date, venue and section/row before ordering: tickets cannot be exchanged after delivery.

5. Prices and payment
All prices are in euros, per ticket and including VAT and service fees, unless stated otherwise. Any additional costs (for example payment fees) are shown before checkout. Payment is made via Shopify's secure checkout using the payment methods offered at checkout. We do not receive payment details such as card numbers.

6. Delivery
Tickets are delivered digitally only; there is no physical shipping. Where the organiser supports it, we deliver via an official Ticketmaster transfer to your own Ticketmaster account; in other cases by e-mail (PDF or mobile ticket) to the e-mail address used for your order. We check every ticket for validity before delivery. On average, tickets are delivered within 1 hour of payment; you will have your ticket at the latest 24 hours before the start of the event. If you have not received anything within that period, please contact us immediately.

7. Always valid
You receive a valid ticket for the event, date and category (section/tier/floor) you ordered. If, despite our checks, a ticket turns out to be invalid, already used or different from your order, we will provide an equivalent or better replacement ticket or refund the full purchase price. For tickets without a specific section number (for example "1st ring"), you will receive the exact section and row on delivery.

8. No right of withdrawal
No statutory cooling-off period applies to event tickets (Article 6:230p(e) of the Dutch Civil Code). You therefore cannot cancel or return an order because you have changed your mind or are unable to attend. If your ticket has not yet been delivered, you can cancel the order free of charge by contacting us. See also our Returns and refund policy.

9. Cancellation, postponement or change of the event
If an event is cancelled entirely by the organiser, we refund the full purchase price within 10 working days after the cancellation has been officially announced. If an event is postponed, your ticket in principle remains valid for the new date; if you cannot make it, contact us and we will find a solution. Changes to the line-up, start time or programme by the organiser do not entitle you to a refund.

10. Your obligations
You are responsible for providing a correct e-mail address and, in the case of a Ticketmaster transfer, for accepting the transfer in your own account. Never share your ticket or the QR code with others before the event: the first valid scan determines entry. For some events the organiser may ask for identification; if known, we mention this on the product page. Tickets bought via Garantix may not be resold commercially in breach of the organiser's terms.

11. Liability
Garantix is not the organiser of the event and is not liable for the content, quality, performance, cancellation or postponement of the event, nor for refusal of entry due to non-compliance with house rules or the sharing of a ticket. Our liability is in all cases limited to the amount you paid for the order concerned, unless there is intent or gross negligence on our part. Mandatory consumer law remains fully applicable.

12. Complaints
If you have a complaint, let us know as soon as possible via info@garantix.nl or +31 20 5500 803, stating your order number. We confirm receipt of your complaint within 2 working days and respond to it in substance within 14 days. If we cannot resolve it together, you can submit your complaint to the European Online Dispute Resolution platform via ec.europa.eu/odr.

13. Privacy
We only process your data to fulfil your order and to help you, in accordance with our Privacy policy and the GDPR.

14. Applicable law
Dutch law applies to these terms and to all agreements with Garantix. Disputes are submitted to the competent court in Amsterdam, unless the law mandatorily designates another court.

15. Changes
We may amend these terms. The terms in force at the time of ordering apply to an order.